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The Five Essentials to Conflict Resolution
by: Thomas W. McKee

Conflict is something which we all as human beings must at some point in our lives deal with. More often than not, we wish the conflict would go away or resolve itself. When poorly dealt with, or ignored altogether, conflict can tear away at the very foundation of people's lives, whether internally, interpersonally or corporately. Conflict can be destructive and totally destroy your personal and professional life.

If you'd love to live conflict free, Thomas McKee has these insights for you:

  • Conflict is the drama of life
  • A life without conflict would be dull and boring
  • Not all conflict is bad

Learn how to facilitate conflict in your personal and professional life.

The Three Factors of Conflict

  • The What -- What is the issue?
  • The How -- How do you seek resolution?
  • The Who -- Who are the people of the conflict?

The Five Essential Communication Keys to Conflict Resolution

  • The very first, most often overlooked, important step
  • How to get the facts
  • How to listen to feelings
  • How to focus on the solution
  • How to use correctly the "emotional trigger" words

The Five Keys to Conflict Resolution tells you how to build your confidence in handling conflict by using appropriate communication tools. Whether you are a beginner or a seasoned veteran, you can't help but come away a better facilitator from the experience of this system.

Thomas W. McKee is a seasoned counselor, facilitator, motivational speaker and trainer. He has spoken to over 1/2 million people in Africa, Europe and the United States. He is the president of Advantage Point Systems, Inc., a consulting firm focusing on communication and change management. He holds a B.A. and an MDiv.


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